Ts & Cs

MUCKY PAWS CRAFTS - Postage and Packaging

All postage costs are as cheap as is humanly possible! and are charged by weight

(Parcels may be split to ensure P&P costs are kept at a minimum for you)

Approx guide for postage within the UK - Weight up to and including

Royal Mail 2nd Class - upto 3 items 1 3 £1.20
Royal Mail 2nd Class - upto 6 items 4 6 £2.00
Royal Mail 2nd Class - upto 10 items 7 10 £2.80
Royal Mail 2nd Class - upto 20 items 11 20 £4.20
My Hermes - 16 to 50 items 21 50 £5.20

All EU postage at a flat rate of £6.00

All USA postage at a flat rate of £10.00

See Ts & Cs for further info


Ownership of and responsibility for the goods will pass to you once they have been paid for and delivered to you.

Out of stock
In the unlikely event that a product is out of stock when the order is placed you will be contacted and advised. Where possible we will offer you an alternative product or advise how long it will be before we have the product back in stock. You will then have the choice to wait for the product or receive a refund or alternative product for the item.

Our right to cancel
We reserve the right to cancel your order, If one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by us and/or received by us from our suppliers.

If the goods you order are unavailable we will notify you as soon as possible and offer a suitable alternative or to cancel your order. If we do cancel your order we will notify you by e-mail and will credit to your account any sum deducted by us from your debit or credit card, as soon as possible, but in any event within 30 days of your order. You will not be entitled to any additional compensation for disappointment suffered.

Faulty Goods
Goods received should be inspected immediately upon receipt and the seller notified as soon as practically possible and not later than 7 days after receipt. Where a claim of defect or damage is made, the goods shall be returned by the buyer to the seller, along with written details of the defect or damage.

Your right to cancel
We are sure you will enjoy your purchase but if you change your mind you may cancel your order at any time before dispatch or return goods to us within 30 days of dispatch to, Mucky Paws Crafts, 7 Holcombe Rd, Little Lever, Bolton. Lancs. BL3 1EJ.

Any goods delivered to you must (except where goods are incorrect or faulty) be returned at your own expense.

A refund of the price you paid will be made within seven days of receipt of the returned goods. The goods must be received back to us unused and in new condition, in the manufacturer's or seller's original packaging by recorded delivery service at your own expense.

The goods you return are your responsibility until received by us.

Under no circumstances, other than in the event of faulty goods, will refunds include our shipping costs.

By placing an order you authorise the seller to process a PayPal, credit card, debit card or charge card payment for the total sale amount. Your order will be processed in Pounds Sterling (GBP) and will appear on your statement in this currency.

Goods supplied within the U.K. will normally be delivered within 7-10 working days of acceptance of order .
Delivery of the goods shall be made to the buyer’s address specified by them on the order and the buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.
If delivery cannot be made to the buyer’s address, the seller will inform the buyer as soon as possible, and refund the buyer for any sum that has been paid. 
Every reasonable effort will be made to deliver the goods as soon as possible after the order has been accepted. Any dates specified by the seller for the delivery of goods are intended to be an estimate and time of delivery shall not be made of the essence. However, the seller will not be liable for any loss or damage suffered by the buyer through any reasonable or unavoidable delay in delivery. In this case, the seller will inform the buyer as soon as possible.

Events outside our control
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered, which is caused by any event or circumstance beyond our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, adverse weather, fire, explosion or accident.

Third Party rights
Except for our employees or representatives, a person or party not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any part of these terms and conditions. This does not affect any right or remedy of a third party that exists or is available apart from that Act.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

The language used to conclude sales will be English only.

Company Information
Mucky Paws Crafts {Kathryn Halstead}
7 Holcombe Rd, Little Lever, Bolton. Lancs. BL3 1EJ.

Please note there is no shop or reception at this address, all enquiries should be made by telephone or email.

Applicable Law
In any case of dispute the Courts of England shall have jurisdiction and all matters shall be settled in accordance with English law.
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